Privacy Policy

AGREEMENT
An agreement has been made between the Company and the Client named in the Companies Customer Invoice whereby the Client agrees to purchase the product and take advantage of free installation of the product to their vehicle as referred to in the Invoice on the terms set out below, which together subject to any variations allowed by these conditions constitutes the whole Agreement.

DESCRIPTION OF WORK
1) The Company will deliver the product described on the Invoice to the Clients address and whilst at the address, at that time will install it to the Client's vehicle free of charge in accordance with the manufacturers recommended installation guidelines and specifications.
2) Installations requiring payment will be charged at the rates shown on the Invoice.
3) The product remains the property of the Company until the invoice has been paid in full.

ACCESS TO THE VEHICLE
4) The Client warrants being the owner or duly authorised agent of the vehicle and as such is entitled to enter into this agreement.
5) The Client agrees to allow the Companies employees or representatives free access to the vehicle at all reasonable times for the purpose of repairing any defects in workmanship.

COMMENCEMENT & COMPLETION OF WORK
6) The Company will incur no liability to the Client for any delays in delivery or installation of the product caused by reasons beyond the Companies control.
7) Any delivery dates and or free installation dates and times given by the Companies representatives are only estimates and whilst the Company will use its best endeavours to adhere to any targets given, the Client appreciates that the Company cannot undertake to deliver the product or complete the installation on such dates.

FITTING THE PRODUCT
8) The Client understands that fitting the product will require minor modifications to the vehicle such as brackets, drilled holes, additional wiring etc and the Companies representative will in all cases refer to the manufacturers recommendations and specifications.

GUARANTEE
9) The product is covered by the Manufacturers Guarantee, which is lifetime, subject to an annual service taking place. This can be arranged through the sales department and must not exceed the anniversary of the date of fitting.

THE INSTALLATION WORKMANSHIP IS COVERED BY THE COMPANIES GUARANTEE SUBJECT TO THE FOLLOWING CONDITIONS:
a) The Company shall be under no liability in respect of defects occurring with the installation arising from willful damage, ingress of water,misuses, damage as a result of vehicular accident, unauthorised repairs without the Companies approval, unauthorised modifications, use of incorrect consumables such as batteries and keys, fire, flood and acts of God.
b) The Company shall be under no liability if the total price for the product has not been paid by the due date on the invoice.
c) The Company shall be under no liability in respect of failure of the product due to the Client failing to adhere to any manufacturers recommended procedures, such as valet mode and service over ride and the replacing of remote control batteries.
d) The Companies installation workmanship guarantee may be transferred for a fee. Details of which are available from the company.
e) In the event that an engineer attends a reported fault and the fault is not the responsibility of the Company, a call-out charge will be made to the Client.

CANCELLATION BY THE CLIENT
10) The contract may be cancelled by the Client with a 25% charge of the total order being made to cover costs providing this is no later than 24 hours prior to the agreed time of delivery and free fitting.
11) If the Client cancels the order in under 24 hours of the agreed time of delivery and free installation, a charge of 50% will be applied.
12) If upon arrival the vehicle is unsuitable to be worked on, i.e. does not start or is deemed un-roadworthy, the free installation will be forfeited and a second appointment will be required and the Client charged.
13) If the Client cannot provide a credit/debit card statement as proof of identification upon arrival, again the free installation will be forfeited and a second appointment will be required and the Client charged.
14) If the Client wishes to change the location of the vehicle in less than 24 hours prior to the agreed delivery and free installation date, the free installation will be forfeited and a second appointment will be required at a cost to the Client.

CANCELLATION BY THE COMPANY
15) The Company shall be entitled to cancel the contract.
a) Within 14 days from any vehicular survey carried out by the Companies representative.
b) At any time if the Company is hindered from delivering the product and completing the installation by any event beyond the Companies control.
c) In either of the above cases unless the cancellation is brought by wrongful behaviour of the Client, the Company shall repay to the Client the amount of any deposit paid by the Client. The Company will not otherwise be under any liability whatsoever except as may otherwise be provided by statute.

PAYMENT
16) On the day of delivery of the product, all sums due must be paid in full. Any sums due but unpaid by the Client will carry interest at the prevailing statutory rate and accrue on a daily basis after as well as before any judgment.

THEFT EXCESS GUARANTEE (TEG)
19) At the time of purchase you will have been given the option to take our TEG policy for a nominal fee. This enables you to claim your insurance policy theft excess in the unlikely event that the vehicle is stolen and not recovered, up to a maximum of 250 pounds. This is valid for 12 months from the date of installation and can be renewed annually.

ToadSURE
20) At the time of purchase you will have also been given the option to take our Toadsure policy for a nominal fee. This enables you to have one free replacement of remote controls, touch keys or transponders for a period of 12 months, if either lost or damaged. This can also be renewed annually.

VARIATIONS
17) The contract comprises of the verbal order placed with salesperson and the above conditions. No variations will be deemed to be agreed by the Company unless they are set out in writing and signed by a director of the Company.

WAIVER
18) Should the Company not enforce the terms of this Agreement, it shall not be deemed to be a waiver of any of the Companies rights.